Testimonials

We’d love to hear from you! If you feel we’ve provided great service, please review us!

Ponderosa Garage Doors is a proud member of the Home Services Network of SW Washington. We’ve been serving customers in the residential and commercial garage door and garage door opener industry since 1992. Here’s what our customers have to say about our service.

“Ken is both personable and professional. He arrived as scheduled and completed the job within an hour. I would, (and have), recommend him without reservation.”

“Quick response. Courteous & professional. Next time I need a garage door, these guys are doing it.”

“PDG was here on time and fixed the problem and didn’t charge a full service fee.”

“They were $30 less than the other company I spoke with and they came within a few hours of my call. Very courteous and friendly. Door works great!”

“very friendly, professional, curtious, & fast workers!”

“He called to keep us informed of a delay due to traffic. He did a great job!”

“Quick response time, called within an hour of making my request via servicemagic and followed up via email and voice mail until we made contact. Owner operated, very nice and professional. Bid was $100 less than the other Pro who also contacted us. They installed the garage door opener within the same week. They did a great job with the install and serviced the door as part of the install which we were not expecting. They did a great job for a super price and were really nice to work with. We have a small apartment complex and will definitely use them again in the very near future.”

“Our Garage Door had almost torn loose from the door opener. Ken explained that he would nornally just replace the top slate but that the style of door was no longer available. He was helpful in selecting a new door but insisted that the opener was still good and that it only needed a $90 repair. He installed the door beautifully. While showing us how easily and quietly it worked, the door opener suddenly “popped” and issued smoke. I said to my husband, :God has just told us to get a new opener.” Ken said that he could still repair the opener for $150 is we wanted. We decided that we would feel better with a new opener. No pressure !”

“Ken was very nice and professional. “

“the work was done very well. Ken from Ponderosa came out on short notice to install my door I was very pleased with the service.”

“Ken did an excellent job for a fair price”

“Ken was great. He gave me three possibilities of new LiftMaster garage door opener. I chose the belt drive model. It’s much quieter. Ken put it up, connected it, rested it and cleaned up in lickity-split-time. Great job Ken. By the way a neighbor stopped by and asked Ken to do some work for him. “

“Ken at Ponderosa was very professional and friendly. He custom ordered and installed a replacement panel for our garage door, and it turned out great!”

“The service appointment was scheduled very quickly. The cost of the repair reasonable. “

“My experience will Ponderosa was refreshing. The owner/repairer assessed the damage to my door and determined that it could be fixed while I honestly thought I was going to have to replace it. He repaired it within an hour or so and it’s been working great ever since. He was very thoughtful and took my tight finances in to account. I would recommend Ponderosa highly and when I do have to replace the door they will be who I call.”

“Ken Fielding was nothing short of professional, extremely easy going and made the whole situation very easy. He provided an estimate right off the bat, completed the work in extremely efficient time, and our garage is actually running much more smoother because of it. I highly recommend him.”

“this is a very good business. quick on time and a very fair rate. i wiold hire him in a minute if i had another garage door to repair. thanks for the great service.”

“Excellent service, highly recommended.”

“Kenneth was very quick to respond and performed excellent work! I recommend him highly for your service needs!!”

“Timely response (immediate !!), quotes for both partial and/or complete repair were both right on. Service man adapted his schedule and had us back up and running in hours vs. days. Very knowledgeable and customer service was outstanding. We will definitely use ServiceMagic again, should other needs arise. Ponderosa has our Garage Door business as long as they want it!!!”

“They responded to my inquiry that evening, ordered the part, and installed it quickly. Good company, I would do business anytime with Ken.”

“Prompt reply. Prompt service. Very personable and efficient. Kept his card and will use again if necessary.”

“Very impressive. Quick response. Fast service. Excellent source for customer education regarding garage doors. My garage door works even better than before it broke. Neat and well groomed (a bonus you don’t often think about when hiring such a service but it’s greatly appreciated). And honest! (Even immediately refunded an accidental overcharge before I even noticed it. How nice is that?) I definitely recommend!”

“The work was done timely, completely and at the price quoted. I would highly recommend these guys if you require garage door repair work.”

“Ken did an excellent job on the installation. I would certainly recommend him to my family and friends. DWK”

“Ken, even took time out of his day to adjust the safety feature of the door. thanks”

“They were easy to work with. The work went quickly and smoothly.”

“Ken gave me a good ballpark figure based on our phone conversation. He clearly explained what might cause the estimate to be higher or lower. When he arrived, he immediately noticed the door was oversized and expressed concern about the 1/2 hp motor and current springs being undersized. We discussed options. He explained and demonstrated his concerns. At the end, he actually weighed the door so he could look at the mfrs specs. He sent someone back the next day to finish the job – a totally new system. The garage door opens better than it ever has.”

“They were great! Easy to get a hold of, extremely helpful, and most importantly they did great work!! Thanks :)”

“SUPER fast service. They came out the next day after my call & replaced my spring & lubbed my door, ALL in less than 1hr. Anyone needing any garage door repairs, should feel confident with Panderosa services. THey are very knowledgable!! Thanks again!!”

“I was very, very pleased with Ken’s company. He was an extremely respectful person and seemed very honest. There were no complications and no hidden fees or charges and things worked out as planned.”

“Ken came out the same day and did a very professional job. He also followed up with some additonal suggestions and I will definetly call him again.”

“Same day repair. Excellent job and response.”

“They arrived on time and fixed my door within minutes. It was much easier than I anticipated. Also, the cost was very reasonable. Additionally, they called me within seconds of submitting a request online, so I decided they would be best for the job. I’m glad I chose them and would recommend them.”

“Clean Punctual on time, installed the new door perfectly and hauled the old one away, competitive pricing, GOOD WORKING KNOWLEDGE of the brand of garage door that I had already purchased, where other installers either wouldn’t touch it or would have charged a lot more for install. Overall very happy with service.”

“Ken was extremely responsive and went out of his way to accommodate our work schedules and repair the door quickly. It was a more complicated repair than he orignally anticipated, but he worked long and hard and didn’t charge us any more than he originally quoted. “

“I was very pleased with the service I received from Ponerosa Garage Doors. Ken Felding was prompt in responding to my inquiry and our gargae door was fixed the next day. On a Saturday too , at no additional cost. The service tech was courteous and knowlegeable. He explained exactly what he did and why. I highly reccommend this company.”

“Ken stayed in touch with me, during the entire time, from initial request for service, through to installation of the product, today, 10/8/08. His work was quick, thorough and competent, and he delivered the product and service, within $10 of his original cost estimate.”

“They did a great job. The spring on our garage door had broken. Ken called quickly and quoted a fair price. He fit us in the next day and was very quick at fixing the door. Also, the quote matched the actual cost. The only reason its 4 instead of 5 stars is that he came almost an hour later than he said. Had he called to let me know he was running late I would have given them 5 stars.”

“Ken came to our house and met with us personally. Told us about his products, experience and services. Made the appointment to have the door installed. Even though they arrived a little late, they installed the door as agreed. In a nut shell, he said what they would do and they did it in a timely and efficient manner. We are happy with the product and service he provided”

“Ken is real professional – quick, courteous and went above and beyond the usual to install our garage door opener. We are very glad we chose him to do the work for us.”

“Very fast and efficient. Fixed and tuned up the door, so it opens all the way now. Thanks!”

“Ponderosa garage doors was the best & the most honest. I have 3 matching garage doors and one was damaged. The other companies right away said I would have to buy 3 new doors because the manufacturer was out of business. Pondersoa fixed the bad one so you can’t even telll. Thanks to Ken – Corey. They are honest & the best. Thanks for saving me so much money with your honesty – K> Elardo”

“Excellent communication, friendly and quick service. Will have them install another GDO soon. Price was $40.00 less than Genie garage door company that scheduled and never showed up or called.”

“Ken and Cori worked with us all the way. From us telling them what was wrong with the garage door thru them telling us what was exactly wrong and the choices we had for fixing the problem. The most important factor was that they could work within our time frame. I definately well be recommending Ponderosa Garage Door to anyone and everyone.”

“Great quote and a very knowledgable and professional installation. I will recommend and use again if necessary. “

“quick response,profesional,and very good work”

“Quick response and the work was done quickly and cleanly for a reasonable price”

“I called on a Sunday, got a call back right away, and someone was out Monday afternoon. Very professional, friendly,helpful. My garage door opener was repaired and I’ve had no problems with it since. I was given the cost up front and there were no surprises.”

“The repairman was informed and easy to work with. This was for my Dad’s garage door and he said the repairman was one of the few people he’s met who seemed to know what he was doing. That was quite a compliment from my Dad who has had multiple strokes and not able to arbiculate well. Quite a few screws had fallen out of the door over time. My Dad handed them to him and the repairman replaced them all plus lubricated the door. He let us know that, although the door opener was old and would eventually need to be replaced, it was still in fairly good working order and didn’t require any more work or adjustments.”

“Excellent service, clear cost estimate, lowest price quote, prompt and fast service, flexible schedule. Couldn’t ask for anything more ;-)”

“They were fast, professional. The price they quoted was the price they charged. I was very satisfied with their work.”

“I was provided information about garage doors, things I didn’t know. The job was done quickly and professionally and the price was comparable to others. Very pleased”

“I’m really impressed w/ Ken’s work along with his colleague Cori. They are very professional, clean and tidy. And here’s the best part, they relentlessly look for better ways to provide the best solution for Customers. Our GDs are Wayne-Daltons, and they are not the best GDs around by any means, but Ken and Cori figured out a way to make our GDs working flawlessly, by getting a special connector to avoid the top leaf to break easily. If we ever gonna replace our GDs, Ponderosa will be the first to call.”

“installer was on time, efficient and fast and friendly and knew his job well. Did a great job. Owner called right away when I first made the request and worked around my schedule for the installation. Owner was great to work with. Thanks!”

“Extremely quick response. I got a call literally within a couple of minutes, and they were able to call the same afternoon to fix my broken springs. They showed up on time and completed the job in a courteous and professional manner, and even fixed the weather strip at the bottom of the door. I am very satisfied with the way this repair was dealt with.”

“Very professional, kept the work area clean, and finished in a timely matter. In fact, it looks better than the garage.”

“Timely. Fast. Professional. Quick. Knowledgeable. I am in Real estate & always have clients with Garage door openers and door problems. Now Ponderosa is in my Palm & a fast phone call away. They will most likely be used twice a year from me based on my experience. 

Below are a whole lot more things that customers have submitted to popular third party review sites.

“Ken is both personable and professional. He arrived as scheduled and completed the job within an hour. I would, (and have), recommend him without reservation.”

“Quick response. Courteous & professional. Next time I need a garage door, these guys are doing it. “

“PDG was here on time and fixed the problem and didn’t charge a full service fee.”

“They were $30 less than the other company I spoke with and they came within a few hours of my call. Very courteous and friendly. Door works great!”

“very friendly, professional, curtious, & fast workers!”

“He called to keep us informed of a delay due to traffic. He did a great job!”

“Quick response time, called within an hour of making my request via servicemagic and followed up via email and voice mail until we made contact. Owner operated, very nice and professional. Bid was $100 less than the other Pro who also contacted us. They installed the garage door opener within the same week. They did a great job with the install and serviced the door as part of the install which we were not expecting. They did a great job for a super price and were really nice to work with. We have a small apartment complex and will definitely use them again in the very near future.”

“Our Garage Door had almost torn loose from the door opener. Ken explained that he would nornally just replace the top slate but that the style of door was no longer available. He was helpful in selecting a new door but insisted that the opener was still good and that it only needed a $90 repair. He installed the door beautifully. While showing us how easily and quietly it worked, the door opener suddenly “popped” and issued smoke. I said to my husband, :God has just told us to get a new opener.” Ken said that he could still repair the opener for $150 is we wanted. We decided that we would feel better with a new opener. No pressure !”

“Ken was very nice and professional. “

“the work was done very well. Ken from Ponderosa came out on short notice to install my door I was very pleased with the service.”

“Ken did an excellent job for a fair price”

“Ken was great. He gave me three possibilities of new LiftMaster garage door opener. I chose the belt drive model. It’s much quieter. Ken put it up, connected it, rested it and cleaned up in lickity-split-time. Great job Ken. By the way a neighbor stopped by and asked Ken to do some work for him. “

“Ken at Ponderosa was very professional and friendly. He custom ordered and installed a replacement panel for our garage door, and it turned out great!”

“The service appointment was scheduled very quickly. The cost of the repair reasonable. “

“My experience will Ponderosa was refreshing. The owner/repairer assessed the damage to my door and determined that it could be fixed while I honestly thought I was going to have to replace it. He repaired it within an hour or so and it’s been working great ever since. He was very thoughtful and took my tight finances in to account. I would recommend Ponderosa highly and when I do have to replace the door they will be who I call.”

“Ken Fielding was nothing short of professional, extremely easy going and made the whole situation very easy. He provided an estimate right off the bat, completed the work in extremely efficient time, and our garage is actually running much more smoother because of it. I highly recommend him.”

“this is a very good business. quick on time and a very fair rate. i wiold hire him in a minute if i had another garage door to repair. thanks for the great service.”

“Excellent service, highly recommended.”

“Kenneth was very quick to respond and performed excellent work! I recommend him highly for your service needs!!”

“Timely response (immediate !!), quotes for both partial and/or complete repair were both right on. Service man adapted his schedule and had us back up and running in hours vs. days. Very knowledgeable and customer service was outstanding. We will definitely use ServiceMagic again, should other needs arise. Ponderosa has our Garage Door business as long as they want it!!!”

“They responded to my inquiry that evening, ordered the part, and installed it quickly. Good company, I would do business anytime with Ken.”

“Prompt reply. Prompt service. Very personable and efficient. Kept his card and will use again if necessary.”

“Very impressive. Quick response. Fast service. Excellent source for customer education regarding garage doors. My garage door works even better than before it broke. Neat and well groomed (a bonus you don’t often think about when hiring such a service but it’s greatly appreciated). And honest! (Even immediately refunded an accidental overcharge before I even noticed it. How nice is that?) I definitely recommend!”

“The work was done timely, completely and at the price quoted. I would highly recommend these guys if you require garage door repair work.”

“Ken did an excellent job on the installation. I would certainly recommend him to my family and friends. DWK”

“Ken, even took time out of his day to adjust the safety feature of the door. thanks”

“They were easy to work with. The work went quickly and smoothly.”

“Ken gave me a good ballpark figure based on our phone conversation. He clearly explained what might cause the estimate to be higher or lower. When he arrived, he immediately noticed the door was oversized and expressed concern about the 1/2 hp motor and current springs being undersized. We discussed options. He explained and demonstrated his concerns. At the end, he actually weighed the door so he could look at the mfrs specs. He sent someone back the next day to finish the job – a totally new system. The garage door opens better than it ever has.”

“They were great! Easy to get a hold of, extremely helpful, and most importantly they did great work!! Thanks :)”

“SUPER fast service. They came out the next day after my call & replaced my spring & lubbed my door, ALL in less than 1hr. Anyone needing any garage door repairs, should feel confident with Panderosa services. THey are very knowledgable!! Thanks again!!”

“I was very, very pleased with Ken’s company. He was an extremely respectful person and seemed very honest. There were no complications and no hidden fees or charges and things worked out as planned.”

“Ken came out the same day and did a very professional job. He also followed up with some additonal suggestions and I will definetly call him again.”

“Same day repair. Excellent job and response.”

“They arrived on time and fixed my door within minutes. It was much easier than I anticipated. Also, the cost was very reasonable. Additionally, they called me within seconds of submitting a request online, so I decided they would be best for the job. I’m glad I chose them and would recommend them.”

“Clean Punctual on time, installed the new door perfectly and hauled the old one away, competitive pricing, GOOD WORKING KNOWLEDGE of the brand of garage door that I had already purchased, where other installers either wouldn’t touch it or would have charged a lot more for install. Overall very happy with service.”

“Ken was extremely responsive and went out of his way to accommodate our work schedules and repair the door quickly. It was a more complicated repair than he orignally anticipated, but he worked long and hard and didn’t charge us any more than he originally quoted. “

“I was very pleased with the service I received from Ponerosa Garage Doors. Ken Felding was prompt in responding to my inquiry and our gargae door was fixed the next day. On a Saturday too , at no additional cost. The service tech was courteous and knowlegeable. He explained exactly what he did and why. I highly reccommend this company.”

“Ken stayed in touch with me, during the entire time, from initial request for service, through to installation of the product, today, 10/8/08. His work was quick, thorough and competent, and he delivered the product and service, within $10 of his original cost estimate.”

“They did a great job. The spring on our garage door had broken. Ken called quickly and quoted a fair price. He fit us in the next day and was very quick at fixing the door. Also, the quote matched the actual cost. The only reason its 4 instead of 5 stars is that he came almost an hour later than he said. Had he called to let me know he was running late I would have given them 5 stars.”

“Ken came to our house and met with us personally. Told us about his products, experience and services. Made the appointment to have the door installed. Even though they arrived a little late, they installed the door as agreed. In a nut shell, he said what they would do and they did it in a timely and efficient manner. We are happy with the product and service he provided”

“Ken is real professional – quick, courteous and went above and beyond the usual to install our garage door opener. We are very glad we chose him to do the work for us.”

“Very fast and efficient. Fixed and tuned up the door, so it opens all the way now. Thanks!”

“Ponderosa garage doors was the best & the most honest. I have 3 matching garage doors and one was damaged. The other companies right away said I would have to buy 3 new doors because the manufacturer was out of business. Pondersoa fixed the bad one so you can’t even telll. Thanks to Ken – Corey. They are honest & the best. Thanks for saving me so much money with your honesty – K> Elardo”

“Excellent communication, friendly and quick service. Will have them install another GDO soon. Price was $40.00 less than Genie garage door company that scheduled and never showed up or called.”

“Ken and Cori worked with us all the way. From us telling them what was wrong with the garage door thru them telling us what was exactly wrong and the choices we had for fixing the problem. The most important factor was that they could work within our time frame. I definately well be recommending Ponderosa Garage Door to anyone and everyone.”

“Great quote and a very knowledgable and professional installation. I will recommend and use again if necessary. “

“quick response,profesional,and very good work”

“Quick response and the work was done quickly and cleanly for a reasonable price”

“I called on a Sunday, got a call back right away, and someone was out Monday afternoon. Very professional, friendly,helpful. My garage door opener was repaired and I’ve had no problems with it since. I was given the cost up front and there were no surprises.”

“The repairman was informed and easy to work with. This was for my Dad’s garage door and he said the repairman was one of the few people he’s met who seemed to know what he was doing. That was quite a compliment from my Dad who has had multiple strokes and not able to arbiculate well. Quite a few screws had fallen out of the door over time. My Dad handed them to him and the repairman replaced them all plus lubricated the door. He let us know that, although the door opener was old and would eventually need to be replaced, it was still in fairly good working order and didn’t require any more work or adjustments.”

“Excellent service, clear cost estimate, lowest price quote, prompt and fast service, flexible schedule. Couldn’t ask for anything more ;-)”

“They were fast, professional. The price they quoted was the price they charged. I was very satisfied with their work.”

“I was provided information about garage doors, things I didn’t know. The job was done quickly and professionally and the price was comparable to others. Very pleased”

“I’m really impressed w/ Ken’s work along with his colleague Cori. They are very professional, clean and tidy. And here’s the best part, they relentlessly look for better ways to provide the best solution for Customers. Our GDs are Wayne-Daltons, and they are not the best GDs around by any means, but Ken and Cori figured out a way to make our GDs working flawlessly, by getting a special connector to avoid the top leaf to break easily. If we ever gonna replace our GDs, Ponderosa will be the first to call.”

“installer was on time, efficient and fast and friendly and knew his job well. Did a great job. Owner called right away when I first made the request and worked around my schedule for the installation. Owner was great to work with. Thanks!”

“Extremely quick response. I got a call literally within a couple of minutes, and they were able to call the same afternoon to fix my broken springs. They showed up on time and completed the job in a courteous and professional manner, and even fixed the weather strip at the bottom of the door. I am very satisfied with the way this repair was dealt with.”

“Very professional, kept the work area clean, and finished in a timely matter. In fact, it looks better than the garage.”

“Timely. Fast. Professional. Quick. Knowledgeable. I am in Real estate & always have clients with Garage door openers and door problems. Now Ponderosa is in my Palm & a fast phone call away. They will most likely be used twice a year from me based on my experience. “